Worst customer support

Wrong information claiming item could be returned and refunded while it couldn‘t in the end

Horrible experience and no excuse for the poor customer service. Many unwritten rules cited on why I could not take advantage of a sale price that started 3 days after a purchase. While in the store there is an exact style and size of my purchase (at £110 less).

I believed that there were 2 sweaters and one wa on hood for me. It was back on the rail and I was told there was only ever one. I am a good customer and was not happy with an explanation that made no sense

Appalled to discover when I got home and reviewed my receipt that, despite having discussed and confirmed the sales discount applied to each of my purchases, I was charged a lower reduction than that stated on the ticket and confirmed at the point of sale, thus necessitating contacting the store, to be told that sometimes staff become tired and I can collect a credit note once the amount of the error (which was acknowledged had occurred) was computed. Credit note? Why ... surely a refund is more appropriate?

Accueil très agréable. Je reviendrai avec grand plaisir. Je n’arrive pas à presser la 5e ⭐️ Merci. Rafah